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Police Dispatcher - Recorder

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Position Number: 2103917
Location: University Park, PA
Position Type: Campus Safety and Police

Police Dispatcher - Recorder

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Receive and record all complaints or requests for assistance in person, by telephone, email, radio, letter or other means

Question complainants and obtain all available, pertinent information needed to take further action

Obtain and relay information to facilitate apprehension of offenders of crimes in progress

Select and coordinate the response of officers to crimes in progress

Refer the information to the proper supervisor, officer, or department

Receive telephone calls from emergency phones and maintain database

Receive and transfer calls to building staff

Relay instructions to callers in need of immediate assistance to include safety instructions to persons stuck in elevators, notices to evacuate building, etc.

Call out additional officers and/or civilians, including resident assistants, Office of Physical Plant, Housing, etc. as needed

Notify appropriate resources as required

Disseminate various types of information to police officers and other individuals requesting such information by radio, telephone, email, in person or other means

Answer calls for the Parking Office and Environmental Health and Safety when required

Answer University Escort Service calls during semester breaks and make arrangements for an escort through a taxi service

Operate TDD telephone system for the hearing impaired when required

Maintain record of telephone calls and radio transmissions in accordance with existing regulations and FCC rules

Record all action taken and prepare and send daily press log in accordance with legal requirements

Record complaint information on a dispatch card, assign incident/complaint log numbers to officers and record information in the press release log

Keep a log of all actions during tour of duty

As necessary, make decisions on incidents, emergencies, etc., i.e., bomb threats, illness or injury calls; determine if ambulance is needed, self-contained breathing apparatus, police officers or EMTs, etc.

Determine and make decisions on appropriate action for fires

Monitor and take appropriate action on various fire, burglar, environmental, and other types of alarms, at all University locations

Notify appropriate personnel of fires, or safety hazards and keep a record of fire alarms that are not working

Be knowledgeable of all University parking regulations, traffic flow, arms regulations, University administrative regulations, locations of University property, and remote farm areas

Responsible for safety of officers and other security personnel on the street through communication checks

Monitor Centre Region talk groups and alert officers when off-campus incidents may require University Police assistance

Conduct background checks to include criminal history, active warrants, driver's license, vehicle registration, firearm ownership, etc., using various databases such as the Commonwealth Law Enforcement Assistance Network (CLEAN), National Crime Information Center (NCIC), and the Pennsylvania Justice Network (JNET)

Identify vehicle owners by appropriate method; consult student and staff directory to determine whether or not violator is a visitor

Maintain files, including arrest warrant, Protection From Abuse Order, student separation, disabled vehicle, bicycle impound, etc.

Input data into and retrieve data from various databases such as the Commonwealth Law Enforcement Assistance Network (CLEAN), National Crime Information Center (NCIC), and Pennsylvania Justice Network (JNET). Access University Parking Office computer records and determine if a vehicle is on the tow list

Call the tow truck agency, enter vehicle information into database management system, and provide explanation to vehicle owner when contacted

Maintain lock and unlock schedule for academic buildings and make deletions and additions as requested by the Scheduling Department

Retrieve building schedule information from University Registrar Office and prepare unlock and lock up list for campus buildings each day

Access student/employee ID card database and obtain activity log when requested

Access building lock/unlock computer system to override system when requested, and monitor residence hall card access system during semester breaks

Maintain and store exterior and interior master keys for various buildings on campus

Maintain police residence hall access cards, automatic external defibrillators, vehicle-unlock kits, jump-start kits, preliminary-breath test devices, money bags, laptop computers, etc.

Sign out radios, cameras, keys, access cards, etc. to University Police personnel and other authorized University personnel performing various functions

Sign out keys for residence hall students when required

Report equipment breakdowns and arrange for repair of these items

Maintain records associated with functions

Register student weapons and determine identity, mental capability, and sobriety level before requesting a police officer to retrieve a weapon from the proper storage area.

Record information on dispatch card for persons needed to be fingerprinted by an officer

Receive and identify lost and found items, record into databases, store property, and make proper disposition of items in accordance with University Policy

Notify Office of Physical Plant on all malfunctioning exterior lights, doors or door locks, broken windows, etc. and other condition needing attention

During winter months, prepare a report on road conditions and weather alerts

When appropriate request anti-skid crews as necessary

Participate in fact-gathering process used to determine appropriate closings and delays during weather emergencies

Locate emergency response manuals and follow proper protocol

Read floor plans, maps, etc.

Complete appropriate log while members of Penn State Hazardous Materials Team call in to report availability

Monitor surveillance cameras and retrieve images during investigations when required

Operate alternate back-up system for the Centre County 911 Center in the event of a system failure. Operate Mobile Command Unit when required

Train newly hired Police Dispatcher recorders as required

Job Requirements: Requires training generally applicable in a particular or specialized occupation; equivalent to 1 to 3 years of applied training. Over 1 up to 2 years of effective experience.

Shift: Rotating
Days Off: Rotating

Apply online at https://psu.wd1.myworkdayjobs.com/en-US/PSU_Staff/job/University-Park-Campus/Police-Dispatcher---Recorder_REQ_0000002095

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.